FAQ
Telepsychology (or online psychology) refers to psychological practices carried out remotely. These practices use information and communication technologies: telephone, videoconferencing, etc.
Thus, psychotherapies by telephone and videoconference are part of the field of psychology.
Our team is made up of qualified and multidisciplinary psychologists who are equipped to address a variety of issues (daily stress, anxiety, work-related problems, personal challenges, addiction, advice for your child, etc.).
Yes, it is absolutely possible to book a consultation for your child. You have two options:
You can schedule a consultation by phone (our assistant will recommend a suitable psychologist), or you can use our mobile app.
There, under the types of consultations, you will find "a consultation for my child."
Yes, it is completely possible to have a couple's consultation through our mobile app. Simply select "Couple Therapy" from the available consultation types.
Yes, we offer custom psychological support services tailored to the needs of businesses and their employees.
Psychologists at AHKILI must meet very strict eligibility criteria to ensure the quality of consultations and psychological support. If you're interested, feel free to contact us via email for more details.
During an online consultation, the session takes place over the internet using a smartphone or tablet.
The consultation space functions as an online chat room where you can interact with your psychologist (via chat, audio, or video call).
Each session lasts 45 minutes, regardless of the communication method you choose.
By default, you will be followed by the same psychologist. However, if you wish to switch, you can schedule your future appointments with a different psychologist.
One of the advantages of our app is the ability to maintain ongoing contact with your psychologist via our "delayed messaging" feature. You can leave a message in your consultation space, and you'll be notified once your psychologist has seen and replied.
At the moment, social security does not cover these psychological support services by phone.
Each patient is allowed to reschedule one missed session for free.
Yes, it is entirely possible to remain anonymous during your consultations. When booking, simply use a pseudonym.
Whether it’s identifying information (username, phone number, email address, etc.) or your conversations with your psychologist, AHKILI has a strict policy to protect them. This information will remain confidential, unless disclosure is required by law.
